Simply make up your bill as you would normally and request payment using the portable chip an pin reader and your phone or tablet and you can take payment right there and then in your customer's home. Easier for your customer and easier for you.
Payment is recorded, a receipt can be emailed or if you prefer you can print using an optional mobile printer.
Just another way that rapport helps you to get paid and to improve your cashflow whilst keeping costs down.
rapport field service
Whether you are a sole trade, multi engineer business or a call centre rapport can help you provide you and your customers with advanced features at a low cost along with improving efficiency and lightening your workload. We bring features that have been the preserve of global corporations to much smaller businesses in a cost effective and simple to use way. All the while maintaining your customer records, allowing you to keep tabs on key information about your business and many other core features essential to a operate and efficient modern service organisation that you should expect. Our unique way of operating, communicating with other platforms and allowing to customise the system to how you work really makes rapport stand out as an ideal customer service business solution.
Mobile Payments
Take credit and debit card payment in the filed with no terminal costs using the Paypal Here service and, it's integrated right into your rapport system.
Website Integration
By levering the huge power of our existing online services you and your customers or clients can benefit from the ability to book calls online through your own website.
It is simply a case of setting up a page on your own site to allow call booking with the parameters that you control, such as the postcode areas allowed, product types and brands. Then customers or clients can enter the details online 24/7/365 and it simply appears in your rapport homepage for you to review and confirm. You don't have to type in details, just proves it or not, rebook or whatever required... you're in control.
Free
There are no extra ongoing charges for any email or online call booking services at all, it's all included in the price on all packages. Just set it up initially and any calls you get from any linked source is free to you and your customers and clients.
Calls 24x7
You can take calls 24 hours a day, every day using the online booking form and you needn't even have to answer the phone, your customers don't need to hang on at busy periods either reducing workloads, stress and hassle for everyone! And when you're on holiday, nobody will notice.
Sole trader
For sole traders out in the field working you can easily redirect customers as many users do to book online using the web form, pick it up when it's more convenient and not when you're stuck under a machine repairing it. It looks much more professional and gives customers a completely different view of your business.
Answerphone Redirect
One thing that customers and our customers live is the facility to ask customers to book online while call queuing or when you're busy so, instead of a voicemail you get the webform filled in with all the details that are required, saves time. Looks professional
online
Rapport is designed to be online and able to communicate with as many online services as possible.
This opens many possibilities that, only a few years ago, were not possible but now offers a suite of technologies, integrations and more that make our system very unique indeed. Here we highlight just a few of them.
Log and take service service calls from your customers 24/7/365 from your own website and have those enquiries logged directly to your call handling system.
Saves you time, avoids errors and a offers your customers better service and experience.
If any of the clients you work with use rapport you can take and receive calls directly
Without you having to book a call to your system it can be transmitted electronically back and forth between you and your client with ease saving calls, emails and a whole heap of time.
Get service calls from third party searches directly booked onto your own system without having to type a thing!
Available from all service call search services that support this feature like UK Whitegoods and so on.
Rapport is designed to communicate and why it has the name it does
It can also communicate with online accounting, stock control, mapping services and much more
Keep Informed
Rapport provides big company style updates and notifications by both email and optional SMS to your customers so that just like most banks, DPD, Hermes and so many more large companies.
There are several benefits to your business using these systems to keep your customers informed and you are in control of what gets sent, how and often when also.
And this is only a part of the suite of automation that rapport brings to you to help reduce your admin time and deliver a superior customer experience.
Tailored Fit
We do not believe in one size fits all so on the most popular versions of rapport we allow for a large degree of customisation to make rapport fit your business, we don't expect your business to alter to suit rapport.
So you can alter a great many things to better suit your needs, you're not trapped to working the way the software dictates.
Of course with service and the processes largely being uniform and working with service agents that have to comply with large contracts such as Domestic & General, Smeg, RepairTech, letting agents, local authorities and many more with elements tailored specifically to meet the needs of these contracts. Rapport can be altered in subtle ways to suit these requirements, make your life easier and better serve your clients requirements.
